For plumbers and electricians
Your outsourced front office. We answer, chase and book every enquiry, and run the Google Ads when you want more work. You turn up and do the job.
See what missed calls are costing you. What's your trade?
Every call answered within 60 seconds, or that month is free. Free check, 2 minutes.
Hear it for yourself: call our line on 04XX XXX XXX. Our own system answers.
Recents
An example week: four enquiries, about $4,500 of work.
62%
of calls to small businesses went unanswered in a 30-day test of 85 businesses.
411 Locals, 2016
78%
of people have given up on a business over an unanswered call. 82% say they'd ring a competitor.
CallRail survey of 1,000 consumers, 2025
7×
more likely to win a lead when you respond within the hour than an hour later.
Harvard Business Review, 2011
Mostly US research, so read it as a direction. Your own numbers take 2 minutes.
A burst pipe at 8:40pm. You're at dinner. Tap through it.
Hang up before we answer? They get a text within 60 seconds instead, with a link straight to your booking form.
Already running ads, or on ServiceM8 or Tradify? Keep them. We plug into what you've got and start wherever you're at.
Google Ads for your suburbs and the jobs you want. The account's in your name; you pay Google directly.
Calls, texts and web forms answered within 60 seconds, day or night, using scripts you approve.
Friendly follow-ups until they say yes or no. Questions come straight to you.
Straight into ServiceM8, Tradify, Jobber or your Google Calendar.
Review requests after every job, and reminders when their next service is due.
There are cheaper ways to get a phone answered. Here's the honest comparison.
Receptionist: SEEK 2026 average of $60–70k plus 12% super. Service and app prices: published Australian providers, 2026.
Prices plus GST. Setup fee waived when you commit to 12 months, or go month to month.
$997/month
+ $1,000 setup
The Always-Answered Guarantee
Every call answered and every enquiry replied to within 60 seconds. If we miss, that month is free.
Best if you get enquiries but lose too many.
$2,000/month
+ $3,000 setup + ads from $1,500/month, paid to Google from your account
The Booked-Out Guarantee
One booked appointment for every $250 of ad spend in your first 90 days. Fall short, and you don't pay our fee until we get there.
Best for bigger jobs, around $800+ on average.
Both plans: live in 14 days, or your first month is on us.
No setup fee for our first five clients, in exchange for a case study and a short video once you're seeing results. One per trade in each area, locked by postcode.
5 of 5 spots left
I'm Tyrone. I run Fluency out of Sydney.
I've spent ten years in branding and marketing, working with names like Harley-Davidson and George Kambosos Jr. I started Fluency because the best tradies I know lose good work for one reason: they're on the tools when the phone rings.
You'll deal with me directly. If it's not working, you'll hear it from me first.
No. Apps answer the phone and leave the rest to you. We're your outsourced front office: we set it up, write your scripts, chase your quotes, book the jobs, run the ads if you want them and tune it every month. And we guarantee every call gets answered, or you don't pay for that month.
It sounds like a friendly office receptionist and uses scripts written in your words. You hear it and sign it off before a single customer does. If a caller asks for you, it takes their details and texts them to you straight away.
Answer & Book is $997 a month plus a $1,000 setup. The Full Calendar System is $2,000 a month plus a $3,000 setup, plus your ad spend from $1,500 a month, paid straight to Google from your own account. All plus GST. Setup is waived if you commit to 12 months.
No. We work with ServiceM8, Tradify, Jobber and Google Calendar. Your software stays exactly as it is.
That's fine. Keep them. Answer & Book handles answering, chasing and booking the leads they bring in.
Then don't buy more work. Keep the work you're already losing, and get pickier about which jobs you take.
No. You can go month to month. Commit to 12 months and we'll waive the setup fee.
Two minutes, free. You'll also get our guide to the automations already hiding in ServiceM8 and Tradify.